Shipping policy

Shipping Policy – Octago

• Orders are processed within 1–3 business days after order confirmation.
• Shipping time may vary depending on the customer’s location.
• Once your order is shipped, you will be contacted by the shipping company for delivery details.
• Customers are responsible for ensuring that the shipping address and phone number are entered correctly.
• Orders should be inspected upon delivery in the presence of the shipping representative.
• Customers may refuse the order during inspection, with shipping fees applied.
• Shipping fees are non-refundable once the order has been shipped.
• In case of failed delivery due to incorrect information or unavailability, additional shipping fees may apply for re-delivery.

Thank you for shopping with Octago 🖤